Questions about orders, shipping, or plant care.
For order questions, shipping concerns, plant arrival issues, or general support, contact us at:
We typically respond within 1–2 business days. During heavy shipping days or weather-sensitive periods, responses may take a little longer, but we do review customer messages carefully.
Please include your order number, name used on the order, and a brief description of the issue. If you are contacting us about a plant that just arrived, please include clear photos of:
Arrival issues must be reported within 24 hours of carrier-marked delivery so we can review the plant in its original condition.
Tulsi Grove is an FDACS licensed nursery. We ship live plants in compliance with applicable nursery, agricultural, and shipping requirements. Some destinations or situations may have additional restrictions, especially where agricultural rules, weather, or transit conditions create added risk.
For common questions, these pages may help:
Please do not send sensitive personal information through email. For plant arrival concerns, photos and order details are usually enough.